Refund policy

Thanks for shopping with HaleRush. Please read this policy before placing your order.

Returns

Because our products are dietary supplements meant to be consumed, we can't accept returns or exchanges, including unopened or sealed items. This protects the safety and quality of every product we ship. All sales are final, except in the cases described below.

Damaged, defective or incorrect items

If your order arrives damaged, defective or misprinted, or you received the wrong product, contact us within 30 days of delivery. Include your order number and a photo of the product and its packaging. Once we review and approve your request, we'll send you a free replacement or a full refund to your original payment method, whichever you prefer.

Lost or undelivered packages

If your package is lost in transit or never arrives, contact us within 30 days after the estimated delivery date. Once the claim is approved, we'll send a replacement or issue a full refund.

What isn't covered

Change of mind or no longer wanting the product.
Packages returned to us because the shipping address entered at checkout was incorrect or incomplete.
Packages that go unclaimed or are refused at delivery.

If a package comes back to us for one of these reasons, we can ship it again once you confirm a valid address. The cost of the new shipment is the customer's responsibility.

Order cancellations

You can cancel an order within 1 hour of placing it from the order status page or by contacting us. After that, your order is already being prepared for shipment and can't be cancelled or changed.

Subscriptions

You can skip, pause or cancel your subscription at any time from your account (Account > Subscriptions). Cancelling stops all future orders. A renewal order that has already been charged is handled like any other order and follows the cancellation window above. See our Purchase Options Cancellation Policy for full subscription terms.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.